The TripAdvisor online airline review dataset, spanning from 2016 to 2023, provides a comprehensive collection of passenger feedback on airline services during the COVID-19 pandemic. This dataset includes user-generated reviews that capture sentiments, preferences, and concerns, allowing for an in-depth analysis of shifting customer priorities in response to pandemic-related disruptions. By examining these reviews, the dataset facilitates the study of evolving passenger expectations, changes in service perceptions, and the airline industry's adaptive strategies.