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Dialogue corpus for explanation request in a customer-care chatbot service

Citation Author(s):
Alessandro Mazzei (University of Turin)
Luca Anselma (University of Turin)
Manuela Sanguinetti (University of Cagliari)
Amon Rapp (University of Turin)
Dario Mana (Telecom Italia)
Md Murad Hossain (University of Turin)
Viviana Patti (University of Turin)
Rossana Simeoni (Telecom Italia)
Lucia Longo (Telecom Italia)
Submitted by:
Alessandro Mazzei
Last updated:
DOI:
10.21227/3rvt-qd18
Data Format:
Research Article Link:
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Abstract

The dialogue corpus is  described in the paper "Anticipating User Intentions in Customer Care Dialogue Systems" and contains a selection of human-chatbot Italian dialogues concerning customer-care requests.

In order to preserve the privacy and company data property, we removed the actual sentences and we present only the annotation described in the paper.

Instructions:

In order to have more information on the corpus creation, please contact the authors of the paper "Anticipating User Intentions in Customer Care Dialogue Systems"