Dialogue corpus for explanation request in a customer-care chatbot service

- Citation Author(s):
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Manuela Sanguinetti (University of Cagliari)Amon Rapp (University of Turin)Dario Mana (Telecom Italia)Md Murad Hossain (University of Turin)Viviana Patti (University of Turin)Rossana Simeoni (Telecom Italia)Lucia Longo (Telecom Italia)
- Submitted by:
- Alessandro Mazzei
- Last updated:
- DOI:
- 10.21227/3rvt-qd18
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Abstract
The dialogue corpus is described in the paper "Anticipating User Intentions in Customer Care Dialogue Systems" and contains a selection of human-chatbot Italian dialogues concerning customer-care requests.
In order to preserve the privacy and company data property, we removed the actual sentences and we present only the annotation described in the paper.
Instructions:
In order to have more information on the corpus creation, please contact the authors of the paper "Anticipating User Intentions in Customer Care Dialogue Systems"
first test