Dialogue corpus for explanation request in a customer-care chatbot service

Citation Author(s):
Alessandro
Mazzei
University of Turin
Luca
Anselma
University of Turin
Manuela
Sanguinetti
University of Cagliari
Amon
Rapp
University of Turin
Dario
Mana
Telecom Italia
Md Murad
Hossain
University of Turin
Viviana
Patti
University of Turin
Rossana
Simeoni
Telecom Italia
Lucia
Longo
Telecom Italia
Submitted by:
Alessandro Mazzei
Last updated:
Thu, 06/16/2022 - 10:47
DOI:
10.21227/3rvt-qd18
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Link to Paper:
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Abstract 

The dialogue corpus is  described in the paper "Anticipating User Intentions in Customer Care Dialogue Systems" and contains a selection of human-chatbot Italian dialogues concerning customer-care requests.

In order to preserve the privacy and company data property, we removed the actual sentences and we present only the annotation described in the paper.

Instructions: 

In order to have more information on the corpus creation, please contact the authors of the paper "Anticipating User Intentions in Customer Care Dialogue Systems"