: Public Perception; Mobile Services; Population & Civil Registry Service

This study aims to evaluate the extent to which this service is accepted and understood by the community, and to identify factors that influence public satisfaction and trust in the public services provided. The method used is descriptive qualitative with data collection techniques through in-depth interviews, focus group discussions (FGD), and participant observation. Researchers explored the experiences, views, and expectations of the community in more depth regarding the mobile services of the Population Service.